How did you know you were ready for a new job and what steps did you take to switch roles?Īfter a little over two years at McMaster-Carr, I was looking forward to continuing my development in operations, however, I was keen to move into the tech space. Despite there being new problems to solve everyday, I actively prioritize what myself and my team are expected to deliver in terms of business impact and make sure that we are using our resources in the most effective way possible.Īfter two years at McMaster-Carr, you joined UberEATS as an Operations and Logistics Manager. This is something that I’ve continuously developed over the last few years while at Uber.
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This also means that you’ll need to learn how to determine the best use of your time to drive the most business impact. if you are in the startup space), you’ll have the unique experience to wear every hat on the team and learn - a lot. At companies that are growing quickly (e.g. Being patient and not shying away from getting into the nitty-gritty details is a key thing that has led me to uncover issues that can then be solved.īeing able to ruthlessly prioritize is something that has been especially useful while at Uber. Before we can build a new solution or iterate on a current one, it is imperative to first find what isn’t working or what is exacerbating poor user experiences. At McMaster-Carr, this meant conducting careful analysis and monitoring of ongoing warehouse processes and at Uber this has meant carefully deep diving into data. Step one of this problem solving approach is rooted in identifying an issue. As I mentioned, a major part of my role and my team’s role is building solutions to address business problems. There are three things that come to mind - attention to detail and ruthless prioritization. What skills and strengths did you realize were key to succeeding in Operations? Being in the warehouse and seeing the warehouse shipping operation right in front of me gave me the frontline learning to constantly look at every step in a process and constantly look for ways to improve it. My time in warehouse operations was critical for me to develop a deeper understanding of process building and process efficiency. Ultimately, this has been applicable to all my subsequent roles - being grounded in the customer experience and using this to inform what business decisions to make. During my first few rotations, I spent time in Accounting and in Customer Support before finally making my way to warehouse operations.įrom my time in Customer Support, I gained significant insight into how companies build robust support processes to ensure support agents and self-serve support resources can address all potential issues that a customer may come across.
I was excited to take on this first role so that I could get exposure to different facets of business.
My first role at McMaster-Carr was as a part of the Management Development program.
What key learnings did you take from your first role? You started your career as an Operations Supervisor at McMaster-Carr after graduating Harvard with a BA in History & Science. In this feature, Emelie shares her key learnings from her first role, skills needed to succeed in Ops, why she joined UberEats, and her day-to-day as Regional Operations Lead. Read along to soak up her incredible career advice for ambitious women, such as yourself. Prior to UberEats, worked in operations at McMaster-Carr. Emelie Coleman is a Regional Marketplace Operations Lead for UberEats and leads a team responsible for ensuring customers have the best experience possible when using the UberEats platform.
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